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Shipping & Returns

 Shipping

We can ship to virtually any address in the world.

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When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We have listed possible shipping options below with estimated pricing and delivery time frames below. These are just a few options but we will happily quote and ship by any means desired, just call and/or email us for shipping estimates.

Shipping method

Estimated price (per 1lb package)

Estimated delivery date

USPS 1st class/Ground (USA only)

Free (with domestic orders over $100)

2-5 days

Base Rate (USA only)

~$4.49 per package

2-5 days

USPS Priority (USA only)

$5.99

2-4 days

USPS Express (USA only)

$24.99

1-2 days

FedEx Ground

~$10.00

1-5 days

FedEx Overnight (by 10:30am)

~$50.00

1 day

FedEx 2 Day

~$25.00

2 days

FedEx 3 Day (Express Saver)

~$15.00

3 days

USPS Priority International

~$34.99(order must be under $400)

~6-10 days

USPS Express International

~$74.99

~3-5 days

 

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Returns Policy

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc...)  Items backordered/special ordered directly from Swarovski in Austria will not be eligible for returns per their policy. If an non-standard, non-stock item is able to be returned, the return will incur a 15% re-stocking and processing fee. Sale items are not eligible for returns. 

 

Please contact us first to receive an RA (Return Authorization) Number before returning anything.

You should expect to receive your refund within 1 week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

 


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