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Customer Service

Email Us at sales@rainbowsoflight.com   Call us at 800-554-5332  
International customers dial: 011-1-970-631-8856
 

As a family owned business, we have a long-standing commitment to exemplary customer service.


We honor each and every customer as an essential aspect of our vitality and success.

Please feel free to contact us with any questions or concerns, as we are always more than happy to be of assistance.

Keep Smiling and Keep Shining!

Harmony, Mike and Wonder Girl Kashi

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Rainbows of Light is part of a selected group of distributors trusted to present exclusive crystals from Swarovski® for resale.

 

Testimonials 

How do I create an account?    

How do I place an order?    

What are my Shipping options?

Do you offer volume/bulk discounts?

Please point me towards some color charts!

Is there a minimum order?    

Is there a sales tax?   

What types of payment are accepted?     

What happens if an item is currently out of stock, does my discount apply to backorder items?

What is involved in placing a special order?    

Is it possible to order an item not listed on the website?     

How do I return an item?     

Are exchanges accepted?     

My credit card was declined; however, I see a pending charge on my account. Has my order been processed?   

How do I change my account information?     

Is there a Rainbows of Light catalog?   

Rainbows of Light Privacy Policy    

Rainbows of Light Safe Shopping Guarantee    

Pricing Disclaimer

Rainbows of Light All Rights Reserved

 

How do I create an account?  

Creating an account with Rainbows of Light is fast and rewarding. Please click here.
Once you have registered, your shipping information and contact details will be saved.

Benefits of having an account

~ Option to have free standard shipping on all orders placed through our website. You can always upgrade to a faster option on any order for a small fee. 

~ Checkout is a breeze with online storage of your information, which is protected by your personal password.

~ Take advantage of sales and promotions given exclusively to account holders. ~ Stay up-to-date with current designer innovations influencing fashion, color and style trends.    

How do I place an order?  

Shopping for your favorite sparkles has never been easier. We are delighted to offer you a rich variety of the finest Swarovski Crystals for all of your creative endeavors.

Place each item you are interested into the Shopping Cart.

You may view the items in your shopping cart at any time by simply clicking on the Shopping Cart icon in the upper right hand corner.

You may change the desired quantity at any time by simply overwriting the quantity that is displayed. When you are ready to check out click the checkout button on the shopping cart page then confirm your order and follow the prompts.    

Do you offer volume/bulk discounts?

All prices listed on our website are wholesale prices to the public but in addition to these prices, we offer even steeper discounts for larger orders. These discounts are based on the value of each individual order as shown below. Just enter the applicable coupon code for your order at checkout  and the appropriate discount will be applied to each item in your cart*.

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*Please note:  any "On Sale!" page (or similiarly discounted pages) items cannot be combined with volume/order discounts or promotions. Sale discounts are available on in stock items only, no backorders/special orders. This means items ordered through the "On Sale!" page will cost exactly what they show in the cart even after any applicable discount is applied i.e the price will not be further discounted if a discount code is applied.

Is there a minimum order?  

No, we do not have a minimum order. 

Is there a sales tax?  

We are a wholesale distributor of Swarovski Crystals and do not charge sales tax. We actually do not need to collect your resale tax ID number unless you live in the State of Colorado. Orders shipped within Colorado State to customers that do not have a tax ID number are subject to the current 6.7% sales tax rate.

Please click here for more details on: Swarovski Crystals Wholesale to the Public Ordering Made Simple.  

What types of Payment are accepted?  

We accept Visa, Master Card, American Express, Discover and PayPal.

Please note, however, that AMEX and Discover charge a considerably higher fee to process payments. We prefer VISA and Master Card. If you are able to pay via Visa or Master Card we appreciate it, as this helps keep our costs down, and ultimately your costs as well.  And PayPal is the most highly preferred payment method we accept.

We take your financial security seriously and are confident that shopping on our website is safe for all customers. We are compliant with the rigorous security requirements set by the PCI (Payment Card Industry) and have implemented multiple security tactics to keep your information secure. We do not store your credit card information on our web server. Your credit card number is processed through a “one-way” private network with industry leading encryption protocol of TLS v1.0 128 bit ARC4 (2048 bit RSA/MD5) and cannot be retrieved once transmitted.     

What happens if an item is currently out of stock, does my discount apply to backorder items?    

All the items from your order, including those on back order that you accept to keep on backorder, make up the full order. Any discounts that apply will apply to the items shipped and the back ordered items as well. If an item is not in stock when you place your order you have the choice of backordering it or not. If you choose to back order the item, you will pre-pay for the items and they will be shipped to you free of shipping charge once they arrive.

Please note that we are unable to add additional items to your backorder package.

We are unable to offer free shipping on International backorders.

Please note: clearance crystal discounts and Sale items cannot be combined with volume/order discounts or promotions. Sale discounts are available on in stock items only, no backorders/special orders.

 

What is involved in placing a special order?    

Special orders are placed through the site as normal and prepayment is required to secure your order. The normal shipping time frame is 2 weeks. If the item is currently not in-stock at the factory, we are happy to provide you with an estimated delivery date. We will contact you if the item is not in stock, at which point you have the opportunity to cancel your order for a full refund. Once the order is placed it cannot be cancelled or returned. If you decide later that you need to cancel a special order, the cancellation will incur a 15% restocking fee as Swarovski requires us to take delivery and then return the item and charges us this restocking fee as well, and will only allow this on rare occasions within 5 days of us receiving the item. The possibility of a return will have to be preauthorized by Swarovski and the package cannot be opened for this possibility to be concidered.

Is it possible to order an item not listed on the website?    

Yes! Because we are direct importers of Swarovski Crystals, we can happily order anything Swarovski makes. Please contact us with your desired item and we are more than happy to give you the minimum order requirement, pricing and expected delivery date. It is very helpful for us if you have a style number and size, or a picture you can provide of the product you are interested in ordering.

How do I return an item?    

If you wish to return a stock item, this is not a problem. We do not accept returns for special order items or items purchased on sale that can be purchased through our "On Sale!" or "50% OFF" page. All returns need to be returned to us within 10 days of receiving your order and all returns require a Return Authorization. An "RA" number will be assigned to your return, and your return must have this RA number clearly marked on the package. To obtain an authorization please contact us first to describe your situation and we are more than happy to assist you. In some instances, a 15% restocking fee may apply.

Packaging your return: It is very important that you package your return carefully, so that the items are not damaged. No credit can be given if the items are returned to us in a damaged condition, so please package your returns with care. Once we receive your return we are happy to provide you with a full refund.

Are exchanges accepted?    

We do not make direct exchanges of items that you received, unless, of course, we made a mistake on your order. We ask that you call or email to receive a Return Authorization number, return the item you are not interested in and place a new order for the item that you would like instead. This cuts down on the amount of work involved and ultimately keeps our prices as low as possible. Thank you for your understanding.

My credit card was declined; however, I see a pending charge on my account. Has my order been processed?    

When this happens, your bank has placed a hold on the funds and although it looks like your card has been charged, it has not been charged and the funds that are being held will drop off in a few business days. This means the order has not been processed and you will need to re-submit your order.

How do I change my account information?    

Log into the website and click on the "My Account" link. There is a tab that says "my info"; click on that tab to view and make changes to your account.

Is there a Rainbows of Light catalog?    

We do not have a print catalog in production at this time. Our website is updated each day with stock and product availability, providing you with the most up-to-date information.

Promotional Terms*

Many times an * is used to indicate the terms of promotions. The * represents the following terms; The correct coupon code must be entered at checkout in the Coupon Code box & the Go button must be clicked on. Clicking “Go” will apply the particular discount to your shopping cart.All promotional sales are applicable to new orders only and do not apply to group orders, cannot be combined with volume order discounts already existing and cannot be combined with pre-existing Sale items.This means items ordered through the "On Sale!" page will cost exactly what they show in the cart even after any applicable discount is applied i.e the price will not be further discounted if a discount code is applied. Free shipping is available when orders are placed through the website for $100.00 and free shipping is chosen. The discounts are available to international customers, just not the free shipping, sorry.

All items that are on sale can sell out quickly and at any time, which means we can not guarentee that we will have each on sale item in stock or the correct quantity in stock when an order is placed. We try our very best to have the correct quantity in stock, if items are not available we can not guarantee that we will be able to get the items and can not guarantee the sale price will still be valid. We apologize in advance for an inconvenience if this happens to be the case. 

Rainbows of Light Privacy Policy    

We understand that your personal information is of the highest importance to you and keeping this safe is our highest priority. We do not sell or disclose your personal information to any outside source. We strictly use the information you provide to process your order and keep you notified of the status.

Rainbows of Light Safe Shopping Guarantee    

We take your financial security seriously and are confident that we have made shopping on our website safe for all customers. We are compliant with the rigorous security requirements set by the PCI (Payment Card Industry) and have implemented multiple security tactics to keep your information secure. We do not store your credit card information on our web server. Your credit card number is processed through a “one-way” private network with industry leading encryption protocol of TLS v1.0 128 bit ARC4 (2048 bit RSA/MD5) and cannot be retrieved once transmitted.

Pricing

 All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Rainbows of Light.com, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

 If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

 If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

 

All Rights Reserved    

All Rights Reserved: we do not currently allow the use of our copyrighted images.

 

 

 

 


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